Nature’s Sunshine Europe Subscription Terms and Conditions

1. GENERAL INFORMATION

1. The NSE Online Online Store, available at e-naturessunshine.com, is an information and communication technology platform enabling the conclusion of distance sales agreements and the provision of services by electronic means, operated by the company:
   
   Nature's Sunshine Europe Sp. z o.o. z siedzibą w Warszawie, ul. Olkuska 7, 02-604 Warszawa, wpisaną do rejestru przedsiębiorców prowadzonego przez Sąd Rejonowy dla m. st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego, KRS: 0000248004; NIP: 108-000-53-70; REGON: 140331748; kapitał zakładowy: 50.000,00 PLN. Dane kontaktowe: email: biuro@nsppolska.pl, tel.: +48 (22) 311-21-00 (opłata jak za połączenie standardowe, wg cennika operatora). (dalej również „Usługodawca” lub „Sprzedawca”). 
2. This Terms and Conditions are addressed to consumers using the Online Store. The provisions of these Terms and Conditions are not intended to exclude or limit consumer rights arising from mandatory provisions of law. In the event of any doubts regarding interpretation, the provisions shall be interpreted in favor of the consumer. In the event of any conflict between these Terms and Conditions and applicable law, the law shall prevail.
3. The controller of personal data processed in connection with the performance of these Terms and Conditions is the Seller. The data are processed for the purposes and within the scope specified in the privacy policy available on the Store's website. Providing personal data is voluntary; however, without such data it is not possible to process an order or use all electronic services. Every person whose data are processed has the right to access, update and correct their data and may withdraw consent to their processing at any time.

2. DEFINITIONS:

1. Customer – a natural person placing an order, including a person using the product subscription service.
2. Seller – Nature's Sunshine Europe Sp. z o.o., ul. Olkuska 7, 02-604 Warsaw, KRS 0000248004, NIP 108-000-53-70, REGON 140331748, share capital: PLN 50,000.00, email: biuro@nsppolska.pl, tel.: +48 (22) 311-21-00 (charged at the standard call rate according to the operator's tariff).
3. Order – an arrangement with the Seller for the delivery of a product/products in an agreed quantity and under specified delivery and payment terms.
4. Product/Products – goods offered by the Seller.
5. Product Subscription – an arrangement made by the Customer for recurring deliveries of a product/products on a selected day of the month.
6. Subscription Period – the period during which an order is dispatched.
7. Agreement – a legal transaction consisting of a sale concluded between the Customer and the Seller.

3.  GENERAL PROVISIONS REGARDING SUBSCRIPTIONS

1. The subscription of products at Nature's Sunshine Europe Sp. z o.o. (the “Subscription”) enables regular purchases of favorite products at a 10% discount off the VIP price. Sets and promotional products included in the Subscription are not eligible for this discount.
2. The points value for products in the Subscription is reduced by 10% compared with VIP points.
3. Subscription orders cannot be combined with other promotions announced by Nature's Sunshine Europe Sp. z o.o.
4. Only registered customers of Nature's Sunshine Europe Sp. z o.o. may use the Subscription.
5. The Customer may apply a discount, which may cover up to a maximum of 90% of the value of the Subscription cart. Consent to the discount must be selected when setting up the Subscription.
6. The Subscription is intended for natural persons; invoices are issued in the individual's name. It is not possible to issue an invoice to a company.
7. These Terms and Conditions set out the terms for using the Subscription.
8. Use of the Subscription constitutes acceptance of all provisions of these Terms and Conditions.

4. SUBSCRIPTION ORDER TERMS

1. To arrange automatic shipment, you must:
   - select the Subscription option on the product page; 
   - open the Subscription settings and add products to the cart; 
   - provide fixed personal details and the shipping address; 
   - authorize the payment card from which payments for subsequent orders will be charged. 
2. A new Subscription is processed on the day the card details are completed and authorized. The first order does not allow the Customer to select the order date.
3. For existing Subscriptions, the date for placing subsequent orders may be changed in the Subscription settings.
4. Each Customer may set up only one automatic shipment order per month. Shipment may be scheduled between the 5th and 25th day of the month.
5. The value of the ordered products may not exceed PLN 970 or EUR 245. 

5. DELIVERY COST, TIME AND METHODS

1. Free shipping under the Subscription is available for orders above PLN 200 or EUR 50. Delivery costs for orders below this value are in accordance with the delivery price list.
2. An order is processed within 1–5 business days.
3. Delivery is carried out by the carrier selected by the Customer when setting up the Subscription.
4. If a product is unavailable, the system will process only the available part of the order, and the Seller will not charge for the missing products.
5. Points will be awarded only for the fulfilled part of the order.
6. If the value of the order, after excluding unavailable products, falls below the free-shipping threshold, delivery costs will not be charged.

6. PAYMENT METHOD

1. Recurring payments are made on the selected day of the month for a specified product cart. The payment amount may vary if a discount is applied.
2. Payments require the payment card details to be provided once.
3. By setting up a Subscription, the Customer activates the card by paying for the first order.
4. Another card may be linked to an existing Subscription, which requires its verification by PayU with an amount of PLN 0 or EUR 0.
5. The Subscription and recurring payments may be paused or cancelled at any time.
6. Failure to authorize the card will result in the shipment being suspended; the card may be re-authorized in the Subscription settings.
7. g. If an automatic payment fails, the Customer may make the payment within 3 business days from the date the order is placed. If payment is not made within this period, the order may be cancelled and the Subscription cannot be fulfilled in that month. The next order under the Subscription will be processed in the following month in accordance with the applicable schedule. 
8. Authorization of the card on the shipment date results in the order being postponed to the following month, unless the Customer changes the order date.

7. CHANGES AND CANCELLATION OF THE SUBSCRIPTION

1. Changing the products in the cart results in the cancellation of the existing order and the creation of a new one.
2. Changing the Subscription details does not require re-authorization of the card.
3. The Subscription may be cancelled or skipped at any time before payment for the next shipment is authorized, under Subscription – Cancel Subscription.
4. From midnight until the order is created on the selected day, it is not possible to change the Subscription.

8. OTHER PROVISIONS

1. A Customer with a Subscription may continue to place one-time orders and use applicable promotions.
2. Points from the Subscription count toward points in other promotions, e.g. a loyalty promotion.
3. If a new Customer does not collect the first Subscription order, the Subscription will be cancelled.
4. Points for an uncollected Subscription order will be cancelled.
5. Failure to pay, cancellation of an order, or failure to collect a shipment for three consecutive months constitutes resignation from the service and results in automatic cancellation of the Subscription.
6. In the event of withdrawal from the Agreement or cancellation of a paid Subscription order, the refund will be made within 10 business days of the refund request.